Monday, May 24, 2004

The Naming of Parts

A sure way to subtly please customers: Ensure that the UI text (button labels, link text, and so on) is synced up to the text in Help, FAQ, and other references in UI.

In the not uncommon event that the UI designer and documentation writer are different people, communication between these parties is critical!

Seems like a no-brainer, but... speaking from experience this week in trying to set up a new ISP, there is nothing more frustrating than attempting to follow instructions and finding that what you're looking for does not exist in the place where the instructions say it exists.

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